Known Issue: Intermittent Heatmap & View Time Recording Issues

Some Users have experienced intermittent issues with Heatmap and view times for DemoBoard views. Our team is currently investigating and working on a fix. If you see the following issue within your analytics, let us know!

STATUS: Researching (We will updated this article an estimated ETA as soon as possible)

 

This bug is causing the DemoPlayer stats to show as if there are several replays during a view. This issue effects both the View Time and Heatmap recorded for the view. Below is a sample of what these heatmaps with the issue look like:

  • Abnormally high view time
  • Repeating views within one video

Our team is currently investigating and working on a fix for this issue. If you see the following issue within your analytics, let us know through our Consensus Chat in the lower left of the application: