Here’s some helpful terminology tips for when you’re navigating ReachSuite
Call-outs - a prompt to to take action, such as the Text Editor, to write and format a message.
C-naming URLs - CNAME stands for Canonical Name. A common example is when you have both example.com and www.example.com pointing to the same application and hosted by the same server. To avoid maintaining two different records, it's common to create: An A record for example.com pointing to the server IP address.
Edit Experience Data - either a sandbox or automated tour
Edit Updates -
Edit Widget -
Guides - call outs, glows, and highlights that lead the user to your perfect WOW moment
Guard-rails - keeps buyers on the right path so they never get lost in the product
I- frame - embedding a ReachSuite experience into an existing webpage. We recommend against this due to global security concerns with i-frames. Customer feedback has also concluded that shrinking the product into a small i-frame makes the platform look fake and like a toy. Overall, for these two reasons, we suggest the customer redirects via URL rather than i-frame.
Interactive Product Tours - Guide users around a product through a quick, guided, guardrailed 'tour' that's contextually relevant to the user's interests.
HTML Scraping - a common demo capture method used by Storylane, Navattic, Reprise, and Walnut, which allows the builder to clone the HTML layer of a customer’s app. It’s a low performance method and typically results in a lot of bugs and glitches. This is why ReachSuite does not use HTML capture.
Sandbox Automation - Instantly spin up a unique URL for buyers to access a guard-railed, data-rich sandbox without any login, data loading, or engineering resources needed
Text Editor - functionality that supports text editing within ReachSuite.
Vanity links - also known as URL whitelabeling, it’s a way to disguise a URL from reachsuite.app/12HJ3R4Y5G6A to goconsensus.com/tours, so on the surface the URL looks branded to another customer’s URL.
